Despite its much-maligned touchscreen, the iPhone ranks highest in customer satisfaction among business types, according to J.D. Power and Associates’ second annual survey of smartphone users. Apple’s (AAPL) device easily outscored phones with physical keys made by RIM (RIMM), Samsung, HTC (HTC) and Motorola (MOT).
Apple racked up 778 points on a scale of 1,000, according to a press release issued Thursday, “performing particularly well in the ease of operation, physical design and handset feature factors.”
The BlackBerry scored highest in J.D. Power’s 2007 survey with 702 points; this year it came in second with 703 points.