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Steve Jobs Says iPad in Japan Not Really SIM Locked

The iPad drama continues in Japan.

Since Apple’s CEO promised at launch that the device would be SIM free, long time contributor to our community, Doug Lerner, admittedly quite upset by the situation like many others, took the initiative to send Steve Jobs an email.

And, in one of these nice moments when Steve answers, Doug got this:

Actually, the version of iPad sold in Japan does accept international SIMs.

Here’s Doug original email:

Hi. In the U.S. iPad 3Gs are cool. They are SIM-unlocked, which is great. And the unlimited no-committment AT&T contracts are convenient.

But in Japan we won’t have the option to buy an internationally usable iPad 3G. SoftBank has been given exclusive rights to sell the iPhone 3G, and the unlimited data option at about $35/month requires committing to a 2-year contract. There aren’t any no-commitment unlimited contracts like the $30 AT&T plan.

And what’s worse, unlike the U.S. version, the iPad 3G sold will be SIM-locked! So we can’t get an AT&T microSIM to use during travel in the U.S.!

The reverse is also true. If you are coming from the U.S. to Japan, you can’t get a microSIM card from SoftBank to use your iPad 3G here.

The iPad 3G could be such a cool, internationally usable device. Why isn’t Apple letting it be open in Japan like it is in the U.S.?

Sincerely,

Doug Lerner,
Tokyo


Now look at these two screenshots taken from the official Apple website, more specifically from the iPad FAQ on the Japanese online store:

One is from yesterday. One from this morning. Notice anything different? Yes, Apple Japan does now explicitly states that you cannot use a micro SIM obtained from another country for your iPad.

Kinda contradicts what Steve Jobs just sent by email, no?

What a nice drama. We’ve got Steve Jobs relieving the Japanese iPad users willing to travel and avoid data roaming charges contradicted by a last minute edit on the official iPad FAQ.

Sit down and watch, I’m pretty sure there will be more to that story.

Follow our complete iPad landing in Japan coverage

  • http://www.meneame.net/story/mail-steve-jobs-contradice-sobre-bloqueo-sim-ipad-japon e-mail a Steve Jobs se contradice sobre bloqueo SIM del iPad en Japón

    [...] e-mail a Steve Jobs se contradice sobre bloqueo SIM del iPad en Japónhttp://mobileinjapan.com/2010/05/13/s…por zuco hace 4 segundos Siguiendo con la política de bloquear las SIM, Apple Japan anuncia que los iPad 3G estarán bloqueados para usar otros operadores. De todas formas un e-mail dirigido a Steve Jobs revela lo contrario. Este responde que los iPad en Japón podrán usar cualquier SIM. Cual de las dos versiones será la correcta? Jobs o Apple Japan?sin comentarios  versión estándar » karma: 6  negativos: 0  usuarios: 1  anónimos: 0   if(top.location != self.location)top.location = self.location; var base_url="/"; var mobile_version = true; var base_static="http://aws.mnmstatic.net/"; var base_key="1273701859-0c5d94813fcb079de3174a60562fe4b886c6ccbf"; var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.&quot ;) ; document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-229718-5"); pageTracker._setCookieTimeout("259200"); pageTracker._trackPageview(); } catch(err) {} [...]

  • http://news.kgrand.jp/index.php/2010/05/13/%e3%82%b9%e3%83%86%e3%82%a3%e3%83%bc%e3%83%96%e3%82%b8%e3%83%a7%e3%83%96%e3%82%b9%e3%81%8c%e3%83%a1%e3%83%bc%e3%83%ab%e3%81%ab%e8%bf%94%e7%ad%94%e3%80%80%e6% スティーブジョブスがメールに返答 日本で発売のiPadはSIMロックではない | KGRAND World Tech News Reader

    [...] MOBILE IN JAPANは、日本で販売されるiPadがSIMロックであると言われていることに対してスティーブジョブスにメールを送り、その返信でスティーブジョブスは [...]

  • SBS

    Yeah, this is just getting started.

    Nice post.

  • James

    Oh damn, THIS is getting interesting. F*** Softbank

  • Durf

    Actually the Japanese in that first item (on the post-update page) clearly says “you cannot use SIMs obtained in other countries with your iPad *in Japan*.” I assume this means (and that Jobs means) you’re welcome to take the Japan-bought iPad overseas, get a SIM from AT&T or whoever, and use it there.

  • http://tweeter.jp/2010/05/13/twitter-2464.html 日本で販売されるiPadは海外SIMが使えるとスティーブ・ジョブスが明言!? | ついーたーTweeter.jp

    [...] ところが、今日になってmobileinjapan.comに驚愕の記事が! [...]

  • http://hotworks.wordpress.com/2010/05/13/ipad-3g-microsim/ 日本のiPad Wi-Fi+3Gは海外のSIMが使える? | 一円を笑うものは二円も笑う

    [...] in Japan:Steve Jobs CEO、日本のiPad with Wi-Fi + 3Gは海外のSIMは使えるとコメント Mobile in Japanが、Doug Lerner氏がSteve Jobs CEO宛に、日本のiPad with Wi-Fi + [...]

  • shumya

    訂正されたFAQは「日本国内でiPadを海外で取得したSIMを入れて使おうとしても出来ませんよ」という当たり前のことを
    敢えて紛らわしく言ってるだけ。。。

  • My Site (click to edit)

    Durf, you’re right – it’s all suddenly clear now. I read right past the 日本では、and in my mind, it said “micro-SIMs purchased overseas cannot be used in the iPad”

    So, that probably settles it. In Japan, only softbank. Everywhere else, you have a choice. Niiiiice.

  • http://www.yycrew.net/blog/?p=11251 ソフトバンクから発売されるiPadは海外のSIMは使えるっぽい

    [...] 元ネタはここmobileinjapan つまり実質的にdocomoだけをロックしたってわけですねー。 [...]

  • http://ipad.kanata.me/news/56.html ジョブズ氏、iPad向けSIMロックは無い? – 彼方流iPad活用法

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked « Mobile in Japan [...]

  • Ewok

    I think we’ll find that a very cleverly worded contract in Softbanks favor has forced Apple’s hand when it comes to the iPad.

    The interesting question here is there a unique iPad model for Japan?

  • Coal Miki

    Just to confirm again, the terms & conditions do not say the iPad is SIM locked. It says that SIMs from overseas cannot be used *in Japan*, and to consult with Softbank about using the J-SIM overseas. I would strongly recommend putting an update at the top of this entry to this effect.

  • Greg Conquest

    No, I don’t think that is it, My Site. It seems that the statement from the Apple site (?) is saying that in Japan, SIMs from overseas will not work. There are no providers for the W-CDMA 2100 (or whatever the iPad uses) in Japan that accept them. Neither Apple nor Softbank control this, though. They’re just stating current conditions.

    Regarding use in Japan, not being able to use overseas SIMs does not mean other Japanese SIMs won’t work. B-mobile, eMobile, docomo, and softbank would all be able to issue a micro-SIM that would work with the iPad.

    So, it is unlocked. It is the Japanese cell carrier system that is relatively locked.

  • Ewok

    I was going to have a go at you Miki, but I noticed the FAQ regarding 3G on the Apple US site has changed to almost match the JP site. If you compare it to the UK or AU it is different again.

    AU/UK:
    Can I use my iPad while traveling outside the country?
    You can connect to Wi-Fi hotspots anywhere in the world. For 3G service, purchase a micro-SIM card and service from a local carrier at your destination, or check with your home carrier regarding international 3G usage.

    US:
    Can I use my iPad while traveling outside of the U.S.?
    You can connect to Wi-Fi hotspots anywhere in the world. Please check with AT&T regarding international 3G usage.

    JP:
    国外でもiPadを使用できますか?
    世界中どこでもWi-Fiホットスポットに接続できます。国際ローミングについては、ソフトバンクにご確認ください。

    Very interesting.

    This raises some questions – 1) What happens if I brought my US/UK/AU/etc iPad to Japan? Would data roaming work? 2) If not, why not? 3) And I bet my JP purchased iPad would work just fine overseas, so explain 1 & 2 to me.

  • Coal Miki

    What I’m getting from what’s written is that you couldn’t use the 3G here on your foreign bought iPad as Softbank seem to have specifically prohibited it. Why is anybody’s guess. Also they won’t sell you a card for your foreign bought iPad. Seems silly, but it’s their network and their choice. Probably once they start selling, Apple will put pressure on them to allow roaming and/or introduce a “premium” contract which costs more per month but can be cancelled any time without penalty. That would make sense from a business perspective.

  • Ewok

    You mean more premium than their already world-record expensive premium prices?

    Until we have iPads in hands we won’t know for sure, but something smells fishy about all this – could it be possible there is no locking at all on the hardware, and only a contractual lockout to other carriers? (ie. Only Softbank can market to the iPad, but technically any micro-SIM would work?)

  • http://jintv.net/blog/?p=596 jintv blog・・・Real Human Life !! » Blog Archive » SIMロック
  • http://www.macstories.net/news/japans-ipad-3g-is-in-fact-unlocked/ Japan’s iPad 3G is in Fact Unlocked

    [...] then, it looks like you have nothing to worry young Samurai! Catch the whole transcript over at Mobile in Japan.Subscribe to our RSS feeds. You can also follow our official Twitter account @macstoriesnet.Share [...]

  • B1165

    I just received my US ipad here on Okinawa any ideas as to where I can start my hunt for service.

  • Greg Conquest

    @ Coal Miki: How could softbank prevent a user-imported iPad from connecting to docomo? Softbank’s network would never even be pinged in the process. It is just the iPad and docomo. ‘Why’ softbank would prohibit this is not the problem here; ‘how’ is.

  • http://smokingapples.com/steve-jobs/get-your-facts-right-steve/ Get Your Facts Right, Steve

    [...] CEO. “Actually, the version of iPad sold in Japan does accept international SIMs.”, replied Steve Jobs, but there is no change in the Apple Japan website, nor in Softbank’s policy. Here’s [...]

  • meestersmeeth

    Seems to me that while the Japanese may leave room for mininterpretation, Jobs’ answer clears it up, although it can itself be misinterpreted, as most people here have done.

    I think what’s happening here is that if you buy an iPad in Japan, you are tied to Softbank. If you go abroad, you can take your Softbank SIM out and put in an AT&T SIM (for example) when you go to the US and use AT&T while you’re in the US. But when you go back to Japan you’ll be forced to put the Softbank SIM back in and use them in Japan.

    When a Japanese iPad is in Japan: Softbank only, on a contract.
    When a Japanese iPad goes abroad: remove the Softbank SIM and use a local SIM.

  • http://apponmyi.com/apple-did-you-act-sardonic/ Apple did you act sardonic » By admin » Jobs, Steve, This, Japan, iPad, Apple » App on my i

    [...] [mobileinjapan] 0AKPC_IDS += "1242,";Popularity: unranked [?] Like it? Share it: [...]

  • http://www.10hours.jp/2010/05/ipadj_overseasim_ulove/ Mobile in Japan、iPad の海外micro-SIM利用可能を示唆 « 10hours

    [...] in Japan、iPad の海外micro-SIM利用可能を示唆 by Editor under iPad Mobile in Japan は Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • edandersen

    I got another couple of responses from Steve:

    http://www.edandersen.com/2010/05/16/japan-ipad-3g-is-not-sim-locked-jobs-says-so/

    He says the iPad is “not exactly” sim free. Very confused now.

  • http://maclalala2.wordpress.com/2010/05/17/sim-%e3%83%ad%e3%83%83%e3%82%af%e5%95%8f%e9%a1%8c%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6%e3%82%a2%e3%83%83%e3%83%97%e3%83%ab%e3%81%8c%e5%85%ac%e5%bc%8f%e8%a6%8b SIM ロック問題についてアップルが公式見解? | maclalala2

    [...] それに加えて、あるアップルファンの苦情に対して Jobs が最近メールで回答したことも混乱を引き起こした。彼いわく、「実は、日本国内で発売される iPad は国際的 SIM[複数]が利用できる」と。 In addition, CEO Jobs confused some people when he recently responded to an email complaint by one Apple fan saying: “Actually, the version of iPad sold in Japan does accept international SIMs.” [...]

  • Ewok

    While that makes sense, its impossible to do on the hardware side – which is why iPhones are locked to a single carrier.

    Its either locked to one carrier, or its not locked at all – there is not middle ground.

  • Ewok

    I’ve been thinking about that – can you use an e-mobile data plan, cut down the SIM and use it in an iPad, or would they be checking the IMEI to make sure you aren’t cheating like that?

  • http://www.setteb.it/dal-giappone-ipad-con-softbank-o-micro-sim-internazionali-8852 Dal Giappone: iPad con Softbank o micro SIM internazionali | setteB.IT

    [...] è riuscito a farsi rispondere da Steve Jobs sull’argomento, il messaggio pubblicato da Mobile in Japan dice che l’iPad giapponese potrà utilizzare anche schede telefoniche di operatori [...]

  • http://www.macintoshbrasil.com/2010/05/apple-clarifies-japan-ipad-sim-lock-sort-of/ Apple clarifies Japan iPad SIM-lock, sort of

    [...] made during the iPad’s launch in January, when he said all iPad 3G models were unlocked. However, one site reported that the Japanese FAQ for the 3G iPad says that international SIMs won’t work in the iPad—that [...]

  • http://appleweblog.com/2010/05/ipad-3g-bloqueo-japon Apple aclara los rumores de bloqueo del iPad 3G en Japón | AppleWeblog

    [...] la Micro SIM si funcionará, ese bloqueo sólo aplica en tierras niponas. Para complementar esto, por palabras del mismo CEO de Apple, Steve Jobs aseguró que “la versión del iPad que se venderá en Japón es compatible con [...]

  • http://www.vayahuevos.com/5775/apple-aclara-los-rumores-de-bloqueo-del-ipad-3g-en-japon.asp Apple aclara los rumores de bloqueo del iPad 3G en Japón | Vaya Huevos

    [...] la Micro SIM si funcionará, ese bloqueo sólo aplica en tierras niponas. Para complementar esto, por palabras del mismo CEO de Apple, Steve Jobs aseguró que “la versión del iPad que se venderá en Japón es compatible con [...]

  • Madbot

    Apple.com FAQ has been updated. So in Japan we’re still Softbank only.

    3Gデータプランについてよくあるご質問
    iPad Wi-Fi + 3GモデルはソフトバンクのSIMカードのみに対応していますか?

    日本で発売されるiPad Wi-Fi + 3Gモデルは、日本で使用する場合、iPad向け3Gデータプランを提供しているソフトバンクのmicro-SIMカードのみに対応します。海外で使用する際は、その国で発売されているmicro-SIMカードもご利用になれます。
    その他の通信事業者のmicro-SIMカードを使って、日本で発売されるiPad Wi-Fi + 3Gモデルを海外で利用できますか?

    日本で発売されるiPad Wi-Fi + 3Gモデルは、日本国内ではソフトバンクの3Gデータサービスのみに対応します。その他の国内通信事業者のmicro-SIMカードには対応しません。海外では、その国の通信事業者が提供しているmicro-SIMカードとデータプランを利用して、日本で発売されるiPad Wi-Fi + 3Gモデルを使用することができます。
    micro-SIMカードはどこで手に入れられますか?

    直営店のApple Store、またはiPad正規販売店でiPad Wi-Fi + 3Gモデルと一緒にmicro-SIMカードを購入できます。(日本国外で購入したiPad用に、micro-SIMカードを購入することはできません。)

  • http://mobileinjapan.com/2010/05/18/steve-jobs-apple-softbank-wrong-ipad-japan-sim-lock/ Steve Jobs Says Apple and Softbank are Wrong: the iPad SIM Lock Situation in Japan « Mobile in Japan

    [...] to a Mobile in Japan community member, we are able to report that Steve Jobs contradicts Softbank: Actually, the version of iPad sold in Japan does accept international [...]

  • http://mobileinjapan.com/2010/05/10/pre-orders-start-for-ipad/ Pre-Orders Start for iPad in Japan: What Do You Need to Know « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/05/08/softbank-reveals-ipad-and-3g-data-pricing-for-japan/ Softbank Reveals iPad and 3G Data Pricing for Japan « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/05/07/date-is-set-ipad-arrives-in-japan-on-may-28/ Date is set! iPad arrives in Japan on May 28 « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/05/03/want-to-share-ipad-japan-stories/ Want to Share your iPad in Japan Stories? « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/04/15/no-ipads-for-japan-till-end-of-may/ No iPads For Japan Till End of May « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/05/02/previewreview-of-the-apple-ipad/ Preview/Review of the Apple iPad « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/04/28/docomo-to-sell-ipad-sim-cards-in-japan/ DoCoMo To Sell iPad SIM Cards in Japan « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/01/28/ipad-in-japan/ iPad in Japan: First Impressions of the New Addition « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • Naoyuki Maruya

    eMobile wouldn’t work on the iPads or any UTMS device. They work on different bands.

  • Naoyuki Maruya

    If an international iPad is in Japan, it maybe able to roam on DoCoMo’s networks, just like how a AT&T iPhone 3GS would be able to roam on DoCoMo. But putting an unlocked iPad (or even an iPhone) on DoCoMo’s network using their SIM might be difficult, especially if you want to use their unlimited packet plan (Biz-Hodai). Apparently they do some weird stuff with authentication.

  • Naoyuki Maruya

    That’s sort of like saying that you wouldn’t be able to roam with a AT&T iPad 3G (using an AT&T sim) with a international plan in Japan…

  • Brock

    It’s a bit more annoying. The latest text on store.apple.com/jp says more-or-less:
    For iPad 3Gs sold in Japan, you can use the micro SIM from Softbank. When you want to use it overseas, you can use the microSIMs sold in that country.
    The next block says, you can’t use microSIMS from other domestic carriers while in Japan. When overseas, you can use a microSIM and dataplan sold by those oversease carriers in your sold in japan iPad.
    The third block is the dealkiller: “Where can I get a micro-SIM?”
    You can purchase a microSIM together with an iPad3G from the AppleStore or iPad dealer. (For iPads bought outside of Japan, microSIM cards cannot be purchased)

    Basically, “we won’t/can’t sell you a SIM” but you can use ours overseas and buy overseas SIMS.

  • http://mobileinjapan.com/2010/05/10/apple-and-softbank-keep-ipad-sim-locked-in-japan/ Apple and Softbank keep iPad SIM locked in Japan « Mobile in Japan

    [...] Steve Jobs Says iPad in Japan Not Really SIM Locked [...]

  • http://mobileinjapan.com/2010/08/05/docomo-sells-300000-xperias-in-japan-goes-tablet/ DoCoMo Sells 300,000 Xperias In Japan, Goes Tablet « Mobile in Japan

    [...] operator suffered some frustration after Apple and Softbank locked the iPad nation-wide, forcing it to abandon plans of selling data plans for the device. Softbank has also kept a lead in [...]

  • http://mobileinjapan.com/2010/10/20/5-million-iphone-sold-in-japan/ 5 Million iPhone Sold in Japan « Mobile in Japan

    [...] Apple or Softbank are releasing any official numbers on how many iPhones -and lately iPads- sold in Japan. The Cupertino company limits itself in pointing out the impressive growth in its [...]

  • Jones

    Japanese are nuts and idiots.  Apple must have gotten tons of money from Softbank to give them exlusive distributership.  US purchased 3G iPad will never ever work in Japan unless you rent a Softbank-issued rounter for about $100 a week at the international airport.  Softbank stores in town do not have this.  You’ve got to get it at the airport.

  • Sunha

    So does this apply to ipad mini? If i buy ipad mini(3Gsim) in japan(softbank contract) THEN if i leave japan with the ipad mini , CAN I USE OTHER FOREIGN REGULAR SIMCARD IN THAT IPAD MINI? For eg: if i go to hongkong, can i put HK sim
    Inside ipad mini (purchased in japan) Pls answer …